General Terms and Conditions - Service Provision

These general terms and conditions define, without prejudice to the application of any specific terms, the respective obligations of Dylan BRICAR, under the trade name YourTech, and his client (or co-contractor) regarding all services performed by YourTech, whose registered office is located at Rue Plaine des Sports, 1 - bts 22, 1970 Wezembeek-Oppem, Belgium, and is registered with the Crossroads Bank for Enterprises under the enterprise number BE1005358280.

Our services are intended for any consumer or professional client, hereinafter referred to as «the client». By «consumer», we mean any natural person acting for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, or liberal activity (Art. I.1, 2°, of the Code of Economic Law). By «professional», we mean any person not covered by the above definition of consumer.

By accepting the quote, contract, or by any start of service, the client expressly acknowledges having received a copy of these general terms and conditions, having read them, understood them, and accepted them without reservation.

All provisions to which no explicit exception is made remain applicable. Only deviations set out in a written and explicit agreement can modify the application of these general terms and conditions. In the event of a conflict between the client's general conditions and YourTech's, only the latter will prevail.

When the client wishes to receive an offer electronically, they undertake to provide a valid, up-to-date email address for this purpose. These general terms and conditions are communicated to the client prior to any acceptance of the offer. They are deemed accepted when the client signs the quote, validates the offer in writing, confirms agreement by email, pays the deposit, or expressly requests the start of services.

Any service entrusted by the client to YourTech will be subject to a free estimated quote provided by YourTech. Unless otherwise stated in writing, quotes remain valid for 14 days from the date of issuance.

Any client wishing to engage our services is requested to return the dated and signed document with the mention «agreed and accepted», along with the initialed general terms and conditions, to the following email address: contact@yourtech.be. Without receipt of a validly signed quote, YourTech is entitled to suspend the start of its services. Once the quote's validity period has passed, the offer is deemed void.

The signing of a contract or any equivalent contractual document, or acceptance in any form whatsoever, including by email, written agreement, payment of a deposit, or a request to start the services, constitutes a firm and final commitment by the client.

The services provided comprise solely those described in the supporting offer document or any subsequent contract, as well as any modifications and addenda expressly agreed upon in writing between the parties at a later date. Modifications made by the client to our offer are valid only if we have accepted and confirmed them in writing.

The client is also informed that the performance of the agreed services may be subject to the prior payment of a deposit, as indicated on the supporting offer document. The deposit is in principle set at a minimum of 30% of the total amount of the services, but may rise to 40% where the services involve a specific order or a significant amount. In such cases and if this deposit is not paid, YourTech reserves the right to suspend the performance of its services until the full payment of the agreed deposit. In the event of cancellation by the client after acceptance of the offer, amounts already paid remain acquired by YourTech to the extent of services already performed, time reserved, costs incurred, and the actual damage suffered, without prejudice to YourTech's right to claim additional compensation where justified.

Where the client acts as a consumer and the contract is concluded at a distance or off-premises, the client has a period of fourteen (14) calendar days to withdraw, without having to give any reason.

For services, this period starts from the conclusion of the contract. The client may exercise the right of withdrawal by sending an unambiguous statement to YourTech, either by email at contact@yourtech.be, or by post to the registered office at Rue Plaine des Sports 1 - bts 22, 1970 Wezembeek-Oppem, Belgium.

Where the consumer client wishes the performance of services to begin before the expiration of the withdrawal period, they must expressly request this. If the service is fully performed before the end of the withdrawal period, with the express consent of the client and after the client has acknowledged the loss of the right of withdrawal once the service is fully performed, the client may no longer exercise this right.

Pursuant to Article VI.53 of the Code of Economic Law, the right of withdrawal does not apply, in particular, to goods or services made to the client's specifications or clearly personalized, nor to services fully performed under the conditions mentioned above.

If the client validly exercises the right of withdrawal after having requested that services start during the withdrawal period, the client remains liable for an amount proportionate to the services already performed up to the communication of the withdrawal decision.

Where the consumer client accepts an offer concluded at a distance or off-premises, YourTech will only start performing the services before the expiration of the withdrawal period if the client expressly requests this on a durable medium.

YourTech does not monitor and assumes no responsibility for the content published, transmitted, or made available on websites hosted by our service. Account holders are solely responsible for complying with applicable laws and regulations regarding content and online conduct. YourTech is not responsible for any information, data, text, or other materials that may be deemed defamatory, illegal, offensive, or that violate moral and ethical principles.

Although YourTech strives to secure its network and systems, we cannot guarantee absolute security against intrusions, viruses, or hacking attacks. YourTech shall not be held liable for damages resulting from such acts.

YourTech disclaims any liability for the actions or omissions of users hosted on our platform. Each user is responsible for maintaining the security and confidentiality of their account and password, as well as all activities occurring under their account.

To ensure a prompt and effective response in the event of the discovery of inappropriate content, a security breach, or any other issue related to the use of our services, clients are required to follow the notification procedure outlined below:

• The client must inform us of any potential issue within forty-eight (48) hours of its discovery. This initial notification must be made by email sent directly to our support team at contact@yourtech.be.
• The notification must include all relevant information that can help us assess and address the issue. This includes, but is not limited to, a description of the problem, the times it was observed, any measures taken by the client, and any information about the potential perpetrators of the problem, if known.
• Upon receiving the notification, YourTech will acknowledge receipt within twenty-four (24) hours and begin evaluating the problem.

YourTech undertakes to promptly investigate all notifications received and take appropriate steps to address the reported issue.

Save for any imperative legal provision to the contrary, YourTech's liability is limited to direct, certain, and foreseeable damages resulting from a proven fault in the performance of the services. YourTech shall in no event be liable for indirect damages, such as loss of revenue, loss of profit, loss of business, loss of clientele, damage to reputation, loss of opportunity, business interruption, loss of data not attributable to a proven fault of YourTech, or third-party claims.

Where YourTech's liability is engaged, it is, save for any imperative legal provision to the contrary, fraud, intentional fault, or gross negligence that cannot validly be excluded, limited to the amount excluding VAT actually paid by the client for the service directly concerned by the damage. For recurring services, this limit is set at the amount excluding VAT paid by the client during the six (6) months preceding the event giving rise to the damage.

Where the services expressly include a hosting or technical maintenance service, YourTech implements reasonable backup measures suited to the nature of the service, the technical solutions used, and the conditions set out in the offer or contract. The frequency, retention period, and scope of backups may vary according to the offer subscribed to, the tools used, and the technical providers concerned.

Although we take all reasonable precautions to prevent data loss, YourTech cannot guarantee the absolute integrity of backups or that backed-up data will always be free from error or corruption. Clients are encouraged to regularly perform their own backups of their data.

In the event of a technical failure, YourTech will endeavor, as far as possible, to restore the data from the most relevant available backup. Save for any express contrary commitment in the offer or contract, YourTech does not guarantee complete, immediate, or loss-free data restoration.

It is the client's responsibility to maintain their own data backups and to inform us immediately of any data issues or losses they may notice. YourTech shall not be held liable for any data loss, damage, or other consequences that may result from data loss hosted on our services.

If any issues with the backed-up data are identified, clients must notify YourTech within 48 hours so we can take swift corrective action.

Agreements entered into between YourTech and its clients concern either the performance of recurring services (successive services), a clearly defined service, or a service of a fixed duration (see the offer or order document).

Where the agreement is concluded for a clearly defined service or for a fixed duration, it ends once the service is completed or once the term of the agreement has expired. The client may nevertheless terminate this agreement early by paying for the services performed and a fixed indemnity set at 20% of the total amount remaining due as lost earnings (Article 1794 of the Civil Code).

Where the agreement is concluded for an indefinite period (recurring services) or where the duration is not contractually determined, either party may terminate it by giving one (1) month's notice. The notice must be sent by registered letter. The notice period begins on the first day of the month following receipt of the registered letter. In all cases, the registered letter is presumed received within three working days of dispatch. During the notice period, these general terms and conditions as well as any specific agreements remain in force.

The agreement shall, however, be terminated by operation of law and without prior notice by YourTech in the cases set out below, without prejudice to YourTech's right to claim compensation:

• In the event of the client's bankruptcy;
• In circumstances jeopardizing professional independence;
• When the request becomes impossible;
• In the event of a serious breach by the client of the obligations incumbent upon them under this agreement.

The client, if one of these conditions applies to them, will be informed in writing by YourTech of the reasons for terminating the agreement.

At the end of the agreement, each party shall make available to the other (or its agent) all documents belonging to that other party.

Where YourTech registers, renews, configures, or manages a domain name on behalf of the client, the domain name is registered in the client's name where technically and administratively possible, unless otherwise agreed in writing.

YourTech then acts as a technical or administrative intermediary. At the client's request, and subject to the full payment of all sums due to YourTech, YourTech will provide the information reasonably necessary to take over management or to transfer the domain name, including the transfer code where available from the registrar.

The transfer or takeover of the domain name's management may be subject to the rules, deadlines, restrictions, procedures, and fees imposed by the registrar, the relevant extension, or any third-party provider. YourTech cannot be held liable for any refusal, delay, blocking, expiration, suspension, or loss of the domain name where these result from a fact attributable to the client, the registrar, a third-party provider, incorrect information, lack of payment, or a late request by the client.

Upon termination of the contract, it is the client's responsibility to expressly request the transfer, takeover of management, or renewal of the domain name before its expiration. Without a written request or payment of the applicable fees within useful deadlines, YourTech cannot be held liable for the expiration, suspension, or loss of the domain name.

Unless it is the cause of the failure, the client may terminate this agreement without indemnity or notice period where the service provider fails to fulfill its obligations. In that case, the client must first send a formal notice letter to the service provider, allowing a reasonable period to fulfill the obligations not yet performed.

The client is responsible for the accuracy and updating of the information communicated for the registration of the domain name, including the contact details of the holder, the administrative contact, and the technical contact.

Execution timeframes are provided for information only and are expressed in business days. Their expiration does not permit cancellation of the contract.

If a timeframe is imperative, it must be clearly specified as such to YourTech or on the supporting offer document. In this case, if the timeframe is not met, the private client is entitled to claim a fixed indemnity set at 5% of the total amount of the delayed services.

In cases of force majeure (including but not limited to strikes, lockouts, inclement weather, storms, fires, floods, wars, computer bugs or viruses, technical incidents, supplier delays, labor shortages, illness, health crises, etc.) or unforeseen circumstances, the execution timeframes are suspended until the force majeure or unforeseen circumstance ends. Unforeseen circumstances refer to any reasonably unforeseeable circumstance at the time the offer was made which would render the performance of the contract more difficult or more costly financially or otherwise, beyond normal expectations. If such circumstances do not cease, either party may request the contract be revised or terminated. If these circumstances result only in a temporary interruption of services, the execution timeframe is suspended by operation of law for the entire duration of the interruption.

In any event, execution timeframes are automatically suspended without prior notice:

• If payment terms are not adhered to;
• If substantial changes are requested by the client during service or if there is an abnormal repetition of corrections. If these modifications or corrections lead to a cost overrun of more than 10% of the initially agreed amount, the client will be notified and is already informed that these charges will be borne by the client;
• If the client does not provide the requested information or documents necessary for the proper execution of the services within the specified timeframe.

The client is informed that in the event of non-performance, partial or incomplete performance of its obligations (e.g., non-payment for services or agreed deposits), the service provider is entitled to suspend or postpone its services until the client has regularized its situation. Should this arise, the service provider will inform the client by email so that they can fulfill their obligations within the specified timeframe.

Unless otherwise agreed in writing, services will be carried out from YourTech's offices. Otherwise, the client will provide YourTech with the location and equipment necessary for the proper execution of the services, with all associated costs borne by the client.

YourTech and the client will each safeguard their mutual interests and act loyally and in good faith.

The obligations undertaken by YourTech are obligations of means within the meaning of Article 5.72 of the Civil Code. YourTech carries out the entrusted services in complete independence. YourTech undertakes to comply with the standards of its profession and provide its services in accordance with the laws in force. YourTech's liability is governed by the limitations set out in Article 4 of these general terms and conditions, without prejudice to applicable imperative legal provisions.

Where YourTech engages auxiliaries, subcontractors, technical providers, or third-party suppliers to perform certain services, YourTech remains responsible for the proper coordination of the services entrusted to it, but does not answer for the breaches of these third parties when they act outside its instructions or within their own contractual conditions.

Unless otherwise stated, YourTech is under no obligation to verify the accuracy and completeness of the information provided by the client or its agents, nor the reliability of the various documents and materials sent by the client. The client indemnifies YourTech against any claim in this regard.

The client agrees to provide the service provider, in a timely manner, with all documents, records, data, and information necessary for the execution of the agreed service.

The client agrees to inform the provider in a timely manner of any information, data, or event that could impact the performance of the service.

The client also agrees to confirm, in writing if necessary, as quickly as possible and at the provider's request, that the documents submitted are complete.

Finally, if the services provided by YourTech do not meet the client's expectations, the client must immediately inform the service provider. Otherwise, the latter is entitled to consider the services completed and delivered with the client's full satisfaction.

Both YourTech and the client are bound by confidentiality regarding any data exchanged in the course of the services provided by YourTech. They agree, both during and after the provision of these services, to refrain from disclosing manufacturing or business secrets, as well as personal or confidential business matters of which they may have become aware in the course of their work.

YourTech and the client agree to use the information obtained only within the scope of the proper performance of the services and to permit access to this information solely to staff members and third parties who need to be aware of it for the proper performance of the contract. In this latter instance, such confidentiality obligations are also imposed on anyone who has access to the information in question.

Where YourTech submits to the client a deliverable, mockup, test version, deployment, feature, or any other element subject to acceptance, the client undertakes to formulate any comments in a clear, complete, and grouped manner within a reasonable period, unless a specific period is provided for in the offer or contract.

In the absence of written, precise, and reasoned comments within eight (8) calendar days following the submission or availability of the deliverable, it is deemed accepted, except for any major defect preventing normal use and not apparent at the time of acceptance.

Corrections included in the price are limited to reasonable adjustments within the agreed scope. Any new request, substantial modification, change of artistic direction, addition of features, modification of the specifications, or abnormal repetition of corrections may be subject to an additional quote or supplementary invoicing.

Unless otherwise stipulated in writing, YourTech retains ownership of its methods, know-how, tools, generic components, libraries, models, structures, scripts, pre-existing technical elements, processes, internal documentation, and reusable developments, even when they are used in the context of a service performed for the client.

After full payment of the sums due, the client receives a non-exclusive right of use over the deliverables specifically produced for them, within the limits set out in the offer, quote, or contract. This right allows the client to use the deliverables for the normal needs of their business, including on their own media, websites, and communication channels.

Unless otherwise agreed in writing, this right of use may only be transferred in the event of a transfer of the client's business, website, or company, provided that the deliverables continue to be used within the same scope and that all sums due to YourTech have been paid in full.

The content, texts, images, logos, trademarks, documents, accesses, data, and elements provided by the client remain the property of the client or their respective holders. The client warrants that it has the necessary rights over the elements it transmits to YourTech and indemnifies YourTech against any third-party claim in this regard.

Save for any express assignment provided for in writing, payment for the services does not entail the assignment of YourTech's intellectual property rights, nor the automatic delivery of source files, source code, editable mockups, working files, internal technical accesses, methods, or reusable components.

The delivery, assignment, or transfer of source code, editable files, extended exploitation rights, or intellectual property rights must be the subject of a specific written agreement, which may give rise to additional invoicing.

The client undertakes not to modify, reproduce, assign, resell, distribute, or exploit YourTech's creations outside the agreed scope without prior written authorization, save for any imperative provision to the contrary.

Certain services may require the use of third-party services, software, platforms, extensions, hosting providers, registrars, payment solutions, email services, advertising tools, APIs, or other third-party providers.

The client acknowledges that these third-party services may be subject to their own general terms and conditions, pricing policies, technical limitations, interruptions, modifications, suspensions, or rules of use. YourTech cannot be held liable for decisions, interruptions, price changes, malfunctions, or limitations attributable to these third-party providers.

Where third-party fees are advanced by YourTech on behalf of the client, these may be re-invoiced to the client. YourTech may also require advance payment of such fees before any order, activation, renewal, or configuration.

Our rates are expressed in euros and may include several detailed proposals in the quote, such as creating a website (one-page, showcase, or e-commerce), domain name and email address, a mobile application, the configuration and securing of a hosting server, advertising on search engines, and maintenance. Unless otherwise stated in the quote, fees relating to third-party providers, including domain names, hosting, licenses, themes, extensions, SaaS tools, media buys, image banks, fonts, email services, APIs, or any other external service, are not included in the price of the services and may be invoiced separately to the client. A deposit is required when ordering a website, according to the percentage indicated in the quote. During the creation phase of the website, up to five revisions are offered; beyond that, additional fees may apply. Update support is included in the advertising offer, provided that these changes are not excessive and do not exceed one hour of work. Otherwise, each modification may be invoiced separately.

The client is informed that YourTech reserves the right of retention on all its creations until full payment of the agreed price. Any documents and various media will be handed over to the client only when payment has been validly completed.

Our prices are generally non-adjustable. However, our rates will be automatically indexed on the anniversary date of the contract's effective date based on changes to the health index, and may also depend on suppliers.

The relevant index is the health index (base 2013), defined by the law of April 23, 2015 on the promotion of employment and published on https://statbel.fgov.be/

The service provider will inform the client of any indexation or price adjustment applicable to recurring services. Where the price adjustment constitutes a substantial modification of the price of a recurring service, the consumer client has the right to terminate the contract before the entry into force of the new price, unless any legal or contractual provision provides otherwise.

In accordance with Article 5.74 of the Civil Code, if one of the Parties wishes to request a renegotiation of the contract in order to adapt it or terminate it following a change in circumstances, the negotiation period shall be limited to 8 calendar days from the notification to the other party of the change in circumstances and the desire to renegotiate the contract.

Unless the client objects in writing before the project goes live, YourTech is authorized to mention the client's trade name, logo, and a brief description of the services performed as a commercial reference, in particular on its website, social networks, commercial offers, and portfolio.

This authorization does not allow YourTech to disclose confidential information, non-public personal data, or strategic elements of the client.

Where the services concern search engine optimization, online advertising, performance optimization, statistical analysis, or improving the client's visibility, YourTech is bound by an obligation of means. YourTech does not guarantee any specific positioning in search engines, any traffic volume, any conversion rate, any revenue, any commercial result, or any specific advertising performance.

Results may depend in particular on platform algorithms, competition, the budget invested, the market, user behavior, the content provided by the client, the quality of the client's commercial offer, and external factors beyond YourTech's control.

The client is responsible for the security of accesses, accounts, email addresses, passwords, API keys, advertising accounts, hosting accounts, CMS accounts, and third-party tools they hold or transmit to YourTech.

The client undertakes to use sufficiently robust passwords, not to share them with unauthorized third parties, and to enable two-factor authentication when available. YourTech cannot be held liable for any damage resulting from compromised access, a weak password, insecure sharing, or negligence on the client's part.

Unless otherwise agreed in writing, the client accepts that YourTech favors electronic invoicing. Invoices must be paid no later than the due date indicated on them.

Any late payment will result in:

For the professional client, by operation of law and without notice:

• Conventional interest calculated at the applicable legal rate plus two (2) percentage points, calculated pro rata temporis from the invoice due date until full payment;
• A fixed and irreducible indemnity of 15% of the unpaid amount, with a minimum of EUR 50 per invoice;
• Extrajudicial recovery costs of EUR 25 including VAT upon sending a payment reminder (first or second reminder) and EUR 50 including VAT upon sending a formal notice by registered mail with acknowledgment of receipt.

For the consumer client, the first payment reminder is free of charge. No interest, indemnity, or recovery fees will be claimed before the expiration of a period of fourteen (14) calendar days starting in accordance with applicable legal provisions after the first reminder is sent.

Where the contract concerns the regular supply of services within the meaning of applicable legislation, no fees will be charged to the consumer client for reminders relating to three unpaid installments per calendar year.

In the absence of payment within this period, the unpaid balance may give rise to conventional default interest calculated at the applicable legal interest rate plus two (2) percentage points, as well as a fixed indemnity set as follows:

• EUR 20 if the remaining balance is less than or equal to EUR 150;
• EUR 30 plus 10% of the amount due on the portion between EUR 150.01 and EUR 500, if the balance due is between EUR 150.01 and EUR 500;
• EUR 65 plus 5% of the amount due on the portion above EUR 500, with a maximum of EUR 2,000, if the balance due exceeds EUR 500.

From the second reminder onwards, extrajudicial recovery fees may be charged to the consumer client at the rate of EUR 7.50 per letter, plus applicable postal costs, within the limits provided for by applicable legislation.

Unless otherwise provided, the consumer as defined by Article I.1, 2°, of the Code of Economic Law may demand the application of the indemnities and interest to the extent and under the conditions set out in this clause, in the event of our failure to fulfill our obligations.

Any complaint regarding an invoice must be communicated to YourTech in writing, with reasons, within eight (8) clear days from its receipt. Without a dispute within this period, the invoice is presumed accepted, save for any applicable imperative legal provision to the contrary applicable to the consumer client.

Any modification of the initially agreed services must be the subject of a written amendment signed by all parties.

YourTech reserves the right to modify these general terms and conditions for the future. The general terms and conditions applicable to a one-off service are those accepted at the time of the conclusion of the contract, unless the parties agree otherwise in writing.

For recurring services, the modified conditions will be communicated to the client prior to their entry into force. In the event of a substantial modification affecting the client's rights or obligations, the client may terminate the relevant recurring service before the new conditions enter into force, unless any legal or contractual provision provides otherwise.

Any additional difficulty giving rise to extra workload on our part, caused by any circumstance beyond our control, as well as any modifications requested by the client, will require a prior written document signed by all parties and will be billed extra based on our current rates at that time.

The client is informed that personal data collected and processed in connection with the contract (quote, offer, contract, or agreement) are strictly confidential. These data are collected for accounting purposes and proper management of the contract, as well as the client's file, within the framework of providing the following goods and/or services: IT design, hosting, and advertising purchases. The client is informed that failing to provide accurate data may, in certain cases, hinder the proper execution of the contract. If data provided to us are inaccurate, we cannot be held responsible in any way.

The personal data communicated by the client are managed by the data controller, whose identity is Dylan BRICAR (contact@yourtech.be).

The data likely to be processed include in particular: surname, first name, company name, legal address, email address, telephone number, company number, VAT number, billing data, bank account number, data necessary for contract management, IP address, technical information about the browser or device used, content, texts, images, documents, and files provided or hosted by the client, as well as technical accesses strictly necessary for the performance of the services.

Where the client transmits to YourTech credentials, accesses, API keys, passwords, or other technical secrets, these must be transmitted by a reasonably secure means. YourTech undertakes to use them only for the needs of the agreed service and to delete, return, or have them replaced when they are no longer necessary.

Personal data are kept for the period necessary for the performance of the contract, the management of the customer relationship, compliance with legal, accounting, and tax obligations, as well as the defense of YourTech's rights in the event of a dispute. Technical data or accesses that are no longer needed are deleted or returned within a reasonable period after the end of the service, unless otherwise required by law, contract, or technical necessity.

Invoices, accounting documents, and supporting documents are kept for a period of ten (10) years where accounting or tax legislation requires it.

In accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as with the law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, the client has the right to access, rectify, or erase his or her data. The client also has the right to request a restriction on the processing of his or her personal data, to object to its processing, and the right to data portability.

The client may also object at any time to the use of these data for purposes unrelated to the proper management of his or her file, where applicable.

For any questions regarding your rights concerning your personal data, please feel free to contact the data controller.

YourTech undertakes to implement all appropriate and reasonable technical and organizational measures to ensure the protection of the client's data. In this respect, it commits to an obligation of means.

Where, in the context of the services, YourTech processes personal data on behalf of the client and according to its instructions, in particular within the framework of the hosting, maintenance, or development of a site, an application, or a tool processing data of the client's users, YourTech acts as a processor within the meaning of the GDPR. In such cases, the parties undertake to conclude, if necessary, a data processing agreement specifying in particular the subject matter, duration, nature, purposes of the processing, categories of data, security measures, and the respective obligations of the parties.

Should a client feel that his or her personal data protection rights have been infringed, they may contact the supervisory authority:

The contracts agreed between the parties (specific and general terms and conditions or other agreements), as well as the rights and obligations arising therefrom, are non-transferable, for any purpose or reason whatsoever, without the prior express written consent of the other party.

The invalidity, unenforceability, or illegality of any of the clauses provided for in one of the contracts concluded between the parties does not in any way entail the invalidity or nullity of the other provisions of the contract. All clauses remain fully valid.

Except for proceedings aimed at recovering an unpaid invoice, the parties undertake to attempt mediation or conciliation to resolve any dispute regarding the validity, interpretation, or performance of this agreement. Mediation or conciliation shall begin no later than the 15th clear day following the request for mediation or conciliation notified by one party to the other. Unless otherwise expressly agreed by the parties, mediation or conciliation shall not exceed 30 clear days. Once this period has passed, the parties are free to bring their dispute before the courts and tribunals.

Save for any imperative or public policy provision to the contrary, in the event of a dispute between the parties or proceedings for payment, the competent courts are those of Brussels.

The applicable law is Belgian law, in the French language.

For their mutual relations, the parties agree to the use of electronic means of proof (for example: emails, computer backups, etc.).